Policy · Returns & damage

Measured and personalized parts change what can be returned.

A final policy is supplied with the confirmed quote. This page explains intended principles for proof-approved, made-to-order work without replacing applicable consumer law.

Proof-approved fit

Measured inserts and personalized goods generally cannot be resold. A changed device, case or preference after production begins may therefore not qualify for return or refund.

Our error or defect

If a delivered part materially differs from the approved dimensional proof because of a production error, report it promptly with clear photographs and measurements for remedy assessment.

Transit damage

Keep every module and all packaging, photograph the outer carton and affected surfaces, and contact the supplied order channel as soon as reasonably possible.